Frequently Asked Questions     How long does it take to put a gift together? After you have made your gift selection, it usually only takes a few minutes to prepare your gift. We can usually do this while you wait, however; we may require more time during busy holiday seasons or for large or complex orders. Gifts that require shipping will be shipped the next business day. Shipping time and cost depends on the weight and destination of the gift, so please check with us for an estimate of shipping costs. Is a minimum order required? No! You can have a single bottle custom-labeled, a case, or whatever you need. Do you have any set-up fees? No. For standard labels there are no set-up fees. If you wish to use a company logo or special photograph on your label, there is a one-time design fee (per logo or photo) of $5.00, regardless of how many labels you wish. So if we design a label using your logo and you purchase 12 bottles of wine, the fee is $5.00. Does the price include shipping? Shipping charges and tax are not included in the gift prices shown. Can I ship out of state or out of the country? Federal and State laws prohibit shipping alcohol to certain states. Some restrictions also apply within some states. However, we can ship non-alcoholic beverages and gift items throughout the United States. The Connoisseur Plano does not offer shipping to other countries. Please check with us regarding shipping restrictions for your gift destination. Do you deliver? We can arrange to have your gift delivered in the Dallas-Ft Worth metro area via courier service for an additional charge. Does the price include the personalization and the box? Yes! The Connoisseur Plano's wine gifts include your personal message on each bottle's label and a gift card, packed in our signature wooden boxes. Our 12-bottle cases come packed in a cardboard case, at no extra cost, or a distinctive wooden wine rack for an additional charge. Where do your wines come from? Our wines come from the Napa, Sonoma and Central Coast regions of California. Can I bring in my own wine and have it re-labeled? The Connoisseur Plano has special permits for labeling our own wine assortment. Legally, we cannot re-label branded wines. Can I purchase custom-labeled wines without The Connoisseur Plano's wooden gift box? Yes, absolutely! Please contact our store for pricing information. Can I make up my own gift box? Yes, you can choose both the wines and accessories you'd like for your gift. Our gift consultants will be happy to help you with your selection. Can I design my own label? Yes, though some restrictions may apply. Please call us for more information. How many lines do I get on the labels for my message? Usually six lines of text fit on each label. However, this varies depending on the label and/or typeface used, so please check with us. The Connoisseur Plano 1501 Preston Road, Suite 300 Plano, Texas 75093 Northwest Corner of Preston Road & Plano Parkway Click here for a map to our location.   Email, phone, or fax your order or question: Phone: 972-735-8383 Fax: 972-735-8484 Toll Free: 1-866-411-WINE (9463) Email: Orders@TheConnoisseurPlano.com Store Hours:  Monday-Thursday 10:00 am - 6:00 pm, Friday & Saturday 10:00 am - 8:00 pm, Closed Sunday Email questions or comments about this website to the The Connoisseur Plano Webmaster. Copyright 2005-2008 The Connoisseur Plano